Questions & answers

Each professional sets their own fee; the fee and session length are shown on their profile. There are no hidden charges.

Send a “session request” from an expert’s profile, or if you’re not sure who to see, tell us. We will call you to confirm the time and payment method.

Once the time is confirmed, the session link is sent by SMS. At the session time, open the link and the video or audio call starts. Find a quiet place, use headphones and a good internet connection.

Yes. What you say in a session stays between you and your professional. Information you give in website forms is seen only by Shotta’s authorised team. Details are in our policies and terms.

If you cancel at least 24 hours before the session, you get a full refund or can reschedule for free. See the “Cancellation and refunds” section of our policies.

See a psychiatrist if medication may be needed or symptoms are severe; see a psychologist if you want to work on problems through talking. Read more, or tell us and we’ll match you.

We check bachelor’s and master’s certificates, training, references and ID (and BMDC registration for psychiatrists), and a profile goes live after approval by the advisory panel. Details

No. Self-test answers are calculated on your own phone or computer and never reach us.

Yes, with a parent’s or guardian’s consent and contact.

Call the Shotta support line 01788-116045 (24 hours, a psychologist on duty). If a life is in immediate danger, call 999 now.

Call 01788-116045.